Return and Refund Policy | Agronjafuh Agricultural Products

 

 

At Agronjafuh Farm, we prioritize transparency, quality, and customer trust in the supply of agricultural products. This Return and Refund Policy explains how we handle returns and refunds for palm oil, plantain, and cocoa products supplied from our farm.

 

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Understanding Our Agricultural Products

Our products are farm-grown agricultural goods, which naturally vary in size, color, and texture. Therefore, slight differences in appearance are expected and do not affect product quality or usability.

These natural variations are not considered defects and are not eligible for returns or refunds.

 

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Return Eligibility Conditions

Due to the perishable and natural nature of agricultural products, returns are limited. However, a return or refund request may be reviewed if:

• The product supplied differs significantly from the confirmed order
• The delivered quantity is incorrect
• The product was damaged before or during delivery

All return requests must be submitted within 24 hours of delivery.

 

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Refund Review Process

To ensure fairness and transparency, all refund requests are reviewed carefully. To qualify for a refund:

• The product must remain in its original delivered condition
• Clear evidence (photos or videos) must be provided
• The issue must be verified by our quality team

Once approved, refunds are processed using the original payment method or an agreed alternative.

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Non-Refundable Situations

Refunds will not be issued in the following cases:

• Natural ripening or aging of fresh plantain
• Changes of mind after delivery
• Improper storage after delivery
• Transport delays caused by third-party logistics providers
• Minor cosmetic differences typical of farm products.

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Export and Bulk Order Policy

For export and bulk agricultural orders, refund and return terms are confirmed before shipment. Once goods are dispatched, responsibility follows the agreed delivery terms. Therefore, post-shipment refunds are evaluated on a case-by-case basis.

 

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Commitment to Quality and Transparency

We maintain careful handling practices and clear communication throughout the supply process. As a result, our return and refund process reflects our commitment to fair business practices, product quality, and buyer confidence.

 

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Contact for Returns and Refund Requests

If you believe your order qualifies for review, please contact us immediately.

📩 Contact Us:
Submit your request via the contact page on Agronjafuh.com.

 

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Policy Updates

This Agricultural return and refund policy may be updated periodically to reflect operational or regulatory changes. Continued use of our services indicates acceptance of the current policy.